Terms & Conditions
Postage
Our goal when you place an order with us online it too have your goods delivered within 7-10 Working days UK time and around 7-14 Working days worldwide if possible. We will send you email confirmations when you purchase and when your order is fulfilled.
We use a combination of Mainly APC, Parcel Force and Royal Mail to send all our parcels, sometimes alternative couriers are used if required.
When purchasing goods, please make sure to choose the correct shipping options so we don’t have to delay sending your goods.
All orders need a contact phone number for delivery of your items.
International Orders
Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order’s contents.
If you don’t see a postage option for your country please don’t hesitate to contact us at blkratapparel@gmail.com and we will add it to our list.
Security and Privacy Including GDPR Rules
Our website is protected by SSL to keep your data safe and secure. On checkout pages, we’re Level 1 PCI compliant and use 128 bit SSL encryption.
When you check out on our store, you’ll see a lock icon or word Secure in your browser.
BLK RAT is committed to protecting the privacy of users. This statement explains how we collect and use the information which you give us. Our website does not collect any personal information about you, however, certain information that you provide helps us to monitor our web site service and provide you with the services that you are entitled to as a visitor to our website.
We accept credit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. You may send your credit card information via phone, mail or over the Internet. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Here at BLK RAT, we are committed to maintaining the trust of our customers, and pledge to keep your data safe. We will not sell, rent or trade our email lists, and our policy below details how we store, collect and protect your personal data.
When you register or order products or services on www.blkratgamingapparel.com, you will be asked to provide certain information about yourself, including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from any written feedback that you send us. Your information will ensure that you have access to all parts of our website, and will allow us to supply the goods or services that you have requested. It will also enable us to bill and contact you when necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
We may e-mail existing customers from time to time with new product news, promotions and offers, but you will always be given the opportunity to unsubscribe to prevent receiving unwanted e-mail. We promise not to sell or divulge your information to any direct mail or other mailing list companies. Data collected by this site is used to:
a. Fulfil and deliver customer orders.
b. Process credit & debit card payments.
c. Administer and enhance the site and service.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will never share, sell or distribute any of the information you provide to us without your consent.
When you visit www.blkratgamingapparel.com we use a third party service, Squarespace built in Analytics, to collect some routine information and behaviours of our visitors. We do this to find out important information such as which pages on our website are most visited. This information is completely anonymous, and collects no personal information. We do not make, nor allow squarespace to make, any attempt to find out the identities of people visiting our website.
When you purchase a product from BLK RAT Gaming Apparel, we will store your name, address data, email and contact number in our secure online storage system.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to us.
We comply with the United Kingdom Data Protection Act 1998. This data privacy policy forms part of the terms of use of this website and is governed by and construed in accordance with the laws of England and Wales. You agree to submit any dispute arising out of your use of this website to the exclusive jurisdiction of the English Courts.
This privacy policy, along with the ways we store our data, has been updated 25th May 2018, to reflect the updated GDPR regulations on storing information.
If you have any concerns about your personal data please dont hesitate to call us or drop us an email.
Returns
All of our products come with a 14 day money back guarantee (This excludes custom made and personalised items). This is providing that the item has not been used in any way and is returned as new, in its original packaging. Whatever the reason, if you are not completely satisfied, please email blkratapparel@gmail.com to obtain a returns authorisation and the item must be returned back to us in its original condition within 14 days of receipt.
If you are returning the goods because you believe them to be damaged or faulty, please note that we will first inspect the goods and check carefully against all the claims made. Faults caused by accident, neglect, misuse or every day wear and tear will not be applicable. In some instances, for returns made against faulty bats, our inspection may include a consultation with the bat maker. If we agree that the goods are indeed damaged or faulty, we will replace the item or refund you. Return postage costs will also be reimbursed, up to a maximum of £6.00, if a receipt of postage is included. We recommend returning your goods by recorded delivery. We are unable to refund the cost of Special Delivery and cannot take any liability for loss or damage caused in transit.
If you have ordered the wrong size or colour, or wish to return goods for any reason other than that they are damaged, faulty or incorrect, then you must also do so within 14 days of receipt, please note we are unable to refund any return postage costs for such returns. Non-faulty returned items may be subject to a 10% restocking charge. If you would like an exchange, please re-order the item you require online and we will give you a full refund (less postage) upon receipt of your return. Liability for postage costs back to us will be with the customer unless your goods are damaged, faulty or there was an error on our part, in which case we can refund up to a maximum of £6.00 if a receipt of postage is included.